FAQ – Frequently Asked Questions

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F.A.Q. – Your Cargo Questions Answered

On this page you will find answers to frequently asked questions about Via Cargo and our cargo transportation services.

How should I choose the right transport service for my cargo?

Choosing your correct transportation solution needs to take into account a series of factors like cargo value, required delivery speed, route, dimensions and weight or the cargo.
There may often be situations where identical cargo is carried in different ways to its destination, based on various reasons. Our team is looking forward to understand why you need to make a transport, and consultatively offer you our recommended solutions.

How do you establish the chargeable weight of my shipment?

The common practice in billing the weight of your shipment, is establishing the higher between physical weight and volumetric weight. While the physical weight is determined by simply weighting the cargo, the volumetric weight is determined by multiplying dimensions of the cargo ( L x l x h) and dividing it by a fixed coefficient – 6000, 5000, 4000, 1000, depending on the means of transport.
Our team will quote the price based on chargeable weight.

What are the common limitations for transport services, what info do I need to provide to get a quote?

There are virtually no limitations, each particular cargo has its own solution, however you will need to consider that in order to get a sustainable, fast and convenient quote, your cargo needs to be packed on regular pallets (120×80 base), individual parcels below 70 kgs, to have the postal code of origin and destination, the required time in transit, cargo content and value, and to clearly specify any particular request that you may have for a transport, before we proceed to loading, and not during transportation.

However, we will attend to your request, and try to offer a solution at any stage of the shipment. Hours and days of operation of shipper and consignee are very important for planning a delivery.

Why do I need to make Customs Clearance for my cargo ? Do I have to pay extra?

Customs clearance formalities are required by law, for cargo crossing international borders. Exception is EU space, where cargo can travel freely between countries. Our quotes include the service of brokerage, but, the VAT and duty owned by your company for importing cargo, is to be paid directly by you to Customs authority.

VAT and duty for a certain product are applied to the value of the goods and value of the transport. Our team can help you identify the correct HTC for your cargo and estimate in advance the amounts required to pay to the Authorities. DDP clearance is possible with extra charge and commission.

How do I track my shipment?

There is the possibility to manually track each shipment with a specific tool for each kind of transport, but with Via Cargo you will find that tracking is done in one way only, regardless of kind of shipment – proactive tracking. Our agent responsible for your transport will keep you updated with the progress of your cargo, and relevant statuses, via email, sms or phone. We will track your cargo each step and inform you in due course.


Incoterms are three letters codifications, defined by the International Chamber of Commerce from Paris, that contain all the relevant information regarding the obligations of the shipper and consignee in regards to a delivery. Usually, based on the Incoterm agreed between you and your customer or supplier, we will know all relevant services that we will need to provide for your delivery. Eg. EXW, FOB, FCA, CIF, CPT, CIP, DAP, DDU, DDP.

How can I insure my cargo?

You will need to provide our agents with a copy of the commercial invoice of the cargo, and taking into account the transportation route we will offer you insurance options and risks covered for your cargo. We will handle all the formalities for you, and issue individual cargo policies on your behalf with selected insurance companies, payable to your account, in case of unwanted events, cover by the policy.

Why Via Cargo?

We could not yet find an answer for why not Via Cargo. We are more than a transportation company, we are your transportation consultants. We will not over-promise, we will not oversell and we will keep you closely informed. Via Cargo is your one stop shop for transportation.

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